Email Setup Tutorials:
Setting up Outlook or Outlook Express

Hosted on HAI Hosting? Use these instructions for Live Mail, Outlook (2010 or 2007), or Outlook Express instead! Not sure? If your pop and smtp servers include "secureserver" then you are!

Please note that while we've used the screen shots from Outlook Express, the instructions are the same for Outlook.

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Tools > Accounts. The "Internet Accounts" window will open.
    Click Tools > Accounts. The "Internet Accounts" window will open.
  3. Select your default email account and click Properties. The Properties window for that account will open.
    Select your default email account and click Properties. The Properties window for that account will open.
  4. Select the Servers tab at the top. Under "Server Information" make a note of the "Outgoing mail (SMTP):" server - you will need that info shortly. Write it down exactly or highlight, right click, and select copy.
    Select the Servers tab at the top. Under "Server Information" make a note of the "Outgoing mail (SMTP):" server - you will need that info shortly. Write it down exactly or highlight, right click, and select copy.
  5. Click Cancel.
  6. Select Add > Mail.
    Select Add > Mail.
  7. In the Display Name: field type whatever name you want the people who receive your email to see and click Next
    In the Display Name: field type whatever name you want the people who receive your email to see and click Next
  8. Make sure "I already have an e-mail address that I'd like to use." is checked and type in that field your new email address (myaddy@mydomain.com) and click Next.
    Make sure "I already have an e-mail address that I'd like to use." is checked and type in that field your new email address (myaddy@mydomain.com) and click Next.
  9. Make sure the "My incoming mail server is a" field says POP3. In the "Incoming mail" field type your new POP server which we would have given you once your domain and email accounts are set up. Ask us if you're not sure what this is. In the "Outgoing mail" type in the info from your default email account or click in the field, right click and select paste. If you don't know what we're talking about see step 4 above. Click Next.
    Make sure the "My incoming mail server is a" field says POP3. In the "Incoming mail" field type your new POP server which we would have given you once your domain and email accounts are set up. Ask us if you're not sure what this is. In the "Outgoing mail" type in the info from your default email account or click in the field, right click and select paste. If you don't know what we're talking about see step 4 above. Click Next.
  10. Type in your username in the "Account Name:" field. We would have also given this to you already along with the POP server information. In the "Password:" field type the password we gave you. Make sure that "Remember Password" is checked unless you want to type your password in every time you check your mail. This is up to you and is a good idea if multiple users are using the same machine.
    Type in your username in the "Account Name:" field. We would have also given this to you already along with the POP server information. In the "Password:" field type the password we gave you. Make sure that "Remember Password" is checked unless you want to type your password in every time you check your mail. This is up to you and is a good idea if multiple users are using the same machine.
  11. Click Next, then Finish. You will be returned to the "Internet Accounts" window and your new account will be highlighted. Click Properties.
  12. Change "Mail Account" to be anything you want or leave it as is. In the "Reply Address" field type your new email address.
    Change "Mail Account" to be anything you want or leave it as is. In the "Reply Address" field type your new email address.
  13. If your web site is being hosted on a NT Server (you will be notified by us), select the Servers tab at the top. Check the "My server requires authentication" box at the very bottom of this screen. Click OK and then Close.
    If your web site is being hosted on a NT Server (you will be notified by us), select the Servers tab at the top. Check the "My server requires authentication" box at the very bottom of this screen. Click OK and then Close.

At this point you should be able to do a send and receive to test the set up. If you receive an error message, check all your settings as explained above. If you are still having problems either sending or receiving email, please let us know and we will be more than happy to help you.

Back to Top ~ Last updated: Thursday, Mar. 29, 2012

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